Visa Classic Credit Card
Our Visa Classic Credit Card is our most basic card with no fuss. It offers the following benefits:
-
A credit line of up to $15,000
-
Travel Accident Insurance of $250,000
As part of our fraud prevention tools, you may receive texts and/or emails asking you to confirm if suspicious purchases are valid.
If your card has been blocked or if you have received a call or email from the Visa Fraud Department, please contact them directly at 855·961·1602.
Visa Gold Credit Card
Our Visa Gold Credit Card is loaded with benefits including:
-
A credit line of up to $25,000
-
Travel Accident Insurance of $500,000
-
ScoreCard Bonus Point Program – earn one bonus point for each dollar spent with your Visa Gold Card. Redeem your points for valuable travel or gift rewards
-
Complete Advantage Program that offers travel benefits and money saving discounts, including auto rental discounts and auto rental insurance
-
Extended Warranty Product Protection
-
Warranty Services
-
Travel & Emergency Services including:
-
Emergency ticket replacement assistance
-
Emergency transportation assistance
-
Medical referral assistance
-
Lost luggage locator assistance
As part of our fraud prevention tools, you may receive texts and/or emails asking you to confirm if suspicious purchases are valid.
If your card has been blocked or if you have received a call or email from the Visa Fraud Department, please contact them directly at 855·961·1602.
Visa Platinum Credit Card
Our Visa Platinum Credit Card offers the lowest rate, plus you’ll enjoy the following benefits:
-
A credit line of up to $25,000
-
Travel Accident Insurance of $500,000
-
Complete Advantage Program that offers travel benefits and money saving discounts, including auto rental discounts and auto rental insurance
-
Extended Warranty Product Protection
-
Warranty Services
-
Travel & Emergency Services including:
-
Emergency ticket replacement assistance
-
Emergency transportation assistance
-
Medical referral assistance
-
Lost luggage locator assistance
As part of our fraud prevention tools, you may receive texts and/or emails asking you to confirm if suspicious purchases are valid.
If your card has been blocked or if you have received a call or email from the Visa Fraud Department, please contact them directly at 855·961·1602.
Starting June 15, manage your HFCU Credit Card anytime, anywhere with our online platform and mobile app.
From checking balances and viewing transactions to making payments and setting account alerts, the app puts convenient card management right at your fingertips. Browse the FAQs below to learn more about features, enrollment, troubleshooting, and how to get the most out of your mobile experience.
Frequently Asked Questions
Q: What can I do using this app?
A: You can view and filter your credit card transactions, pay your credit card bill and view payment history, lock or unlock cards, report cards lost or stolen, and you can set alerts & controls.
Q: What are Alerts & Controls?
A: Alerts are customized notifications you set to alert you when something happens on your card. You can be notified for transactions over a certain dollar amount, or a foreign transaction, etc. Controls are limitations you put in place on your card. You can set a control to deny foreign transactions, only approve transactions over a certain dollar amount or decline transactions from a gas pump. Set your card preferences for your lifestyle.
Q: What operating systems are supported?
A: The latest version of iOS and Android are supported plus two previous versions.
Q: Do I have to be connected to mobile data or Wi-Fi in order for the app to work?
A: As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.
Q: What do I need to enroll?
A: You need to have the credit card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.
Q: I can't get past the enrollment process and I know I'm entering the correct information.
A: Please return to the login page and tap on "Contact" to get the phone number you can call for additional assistance.
Q: What are the username, password, and email address requirements?
A: Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.
Q: When I try to log in I get a message "We still can't verify your information" and I'm given a phone number. What's this?
A: Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.
Q: Can I just call Hartford Federal Credit Union?
A: We can assist with troubleshooting most items but we are unable to unlock an account.
Q: I'm trying to enroll or login and I'm getting a "Not your fault" message.
A: This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and reinstall the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or report the issue.
Q: What if I forget my username?
A: If you forget your username, tap on "Forgot Username" and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.
Q: What if I forget my password?
A: If you forget your password, tap on "Forgot Password" and enter your username and one of the card numbers that has been associated with your account. You then will be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.
Return to the login page, log in with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.
Q: What accounts can I see and access using this app?
A: You can see transactions and payments related to the credit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe to pull up Add Card all the way to the right of the Account Summary.
Q: Can I add my debit card to this app?
A: This application is used for credit cards only. You can download the Hartford Federal Credit Union Mobile Banking application for your debit card if you’d like to utilize some of the same functions.
Q: Can a secondary or authorized user access their shared account using this app?
A: Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment or after enrollment by swiping to the far right in the Account Summary and then tap on Add Card.
Q: Why don't I see the account balance for my debit card?
Please log into Hartford Federal Credit Union Mobile Banking app for access to your debit card information and controls.
Q: I'm trying to report my card as lost or stolen and I'm getting a message "It looks like you are trying to update your address." Why can't I complete my lost/stolen report in this app?
A: You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.
Q: Can I view or make changes to a pending credit card payment?
A: You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.
Q: What is the purpose of giving my card a nickname?
A: Your card's nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.
Q: How can I change my email address, phone number, username, name, password, security questions, or profile picture?
A: On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.
Q: How can I change my username or mailing address?
A: You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app. Please contact your financial institution for ways to update your mailing address.
Q: If I've enabled alerts how will I receive my notifications?
A: Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.
Q: Who do I call for help?
A: If you need assistance and you are on the login page, tap on "Contact" at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the hamburger menu in the upper left, and then tap on "Contact" at the bottom of the menu that appears.
Click here for the mobile app Terms and Conditions.
Mobile Card App User Account Deletion
At Hartford Federal Credit Union, we prioritize your privacy and are dedicated to assisting you throughout this process. Should you decide to discontinue using our HFCU Credit app, you have the right to request the deletion of your HFCU Credit app user account.
Before requesting the deletion of your HFCU Credit app user account, please note that for fraud prevention, security, and compliance purposes, we may retain certain data associated with your HFCU Credit user account profile even after its deletion.
If you wish to proceed with the deletion of your HFCU Credit app user account, kindly send an email to memberservice@hartfordfcu.com with the subject line "Request to Delete My HFCU Credit User Account." Please include the following information:
1) Your full name
2) Your preferred phone number
3) Your reason for deleting your HFCU Credit app user account
Alternatively, if you prefer to make your request by phone, please contact us at 860·527·6663 and request assistance in deleting your HFCU Credit app user account. Our team will promptly process your request and ensure the secure deletion of your HFCU Credit user access. Once the request has been completed, you will no longer have access to our HFCU Credit app.
To re-establish your online service, you will need to re-enroll. Should you have any questions or concerns regarding your data privacy and data retention, please do not hesitate to contact our Member Service Department at memberservice@hartfordfcu.com or call 860·527·6663 .